SiteScripter Service Statistics

Stop using pen and paper to count service transactions

Let SiteScripter automate the process!

SiteScripter Service Statistics gives you a web-based counter for the service points in your library. You can:

Customize the pop-up counter for each service location,
Make immediate changes to the counter to keep up with new or changing services,
Let the system keep track of the day, date, and time,
Collect patron questions and staff responses,
Search collected questions and staff responses,
Measure question difficulty using the READ Scale¹,
View a series of graphical reports of transactions including bar graphs and heat maps, and
Download ALL of your data at ANYTIME -- there's no lock in.

SiteScripter Service Statistics gives you the information you need to:

Make management decisions on staffing levels,
Gauge the popularity of new services,
Produce standard reports, and
Describe and compare activity levels across service points.

Interested?

You can find detailed information about how the Service Statistics application works on our Features page.

Click here for details

"We love the SiteScripter READ Scale feature. It allows us to easily track the difficulty level of the questions we receive at the reference desk, on the phone, or through IM as well as the level of expertise required to answer them. We can even keep track of the questions and answers themselves. The best part is that SiteScripter easily generates reports so that we can analyze our service use and make staffing decisions accordingly. We can even download the data for more in-depth analysis."

Joe Salem - Head, Reference and Government Information Services
Kent State University